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Privacy policy, Cookies and Data Protection

Rangel thanks you for visiting the website and for your interest in our company and our products and services. Warranting both the privacy and protection of your personal data in the process of collecting and processing it, as well as the commercial relationship is key to us.

The information collected by Rangel and in what manner this information is used is explained in the sections below.

  • Data controller and contact details

    • Rangel Invest - Investimentos Logísticos, S.A. and all its subsidiaries, which form part of the Rangel Group, under the trading name Rangel Logistics Solutions, with registered offices at Rua da Serra, 4425-344 Folgosa - Maia.

      We can be contacted via e-mail at info@rangel.pt, or telephone on 808 300 500.

      In addition, for any questions regarding our use of your personal data, our Data Protection Officer can be contacted at dpo@rangel.com.

  • Personal data and its collection

    • Personal data is specific information about personal or factual characteristics relating to an individual who can be identified from that data. This includes information such as name, address, telephone number and date of birth.

      Information that does not allow you to be identified or that cannot be directly linked to your identity is not considered personal data.

      We collect your personal data when you register as a customer, subscribe to our newsletter, communicate through the different channels available on our website, provide us with your data in the context of a contractual/pre-contractual relationship or in the context of an application, or when physically accessing our premises, as well as through browsing cookies.

  • Purposes and legal basis for each data processing

    • Purpose of treatment Personal data processed Legal grounds
      Responding to and following up on contact requests submitted via the website’s contact form or quote request form Identification, contact, and billing data Consent (Article 6(1)(a) GDPR)
      Responding to and following up on requests submitted via alternative contact channels (email, mail, telephone) Identification and contact data Legitimate interest in responding and following up on requests (Article 6(1)(f) GDPR)
      Handling data subject rights requests Identification and contact data Compliance with a legal obligation (Article 6(1)(c) GDPR)
      Assessing browsing activity, maintaining website security, and analysing navigation data collected through cookies Internet browsing data Consent (Article 6(1)(a) GDPR)
      Marketing communications, including information dissemination and service-related surveys Identification and contact data Consent (Article 6(1)(a) GDPR)
      Recruitment and selection management for candidates submitting their CVs Identification, contact, and professional data Legitimate interest in ensuring sufficient human resources to maintain business operations (Article 6(1)(f) GDPR)
      Public access control Identification data Legitimate interest in safeguarding persons and assets within the premises (Article 6(1)(f) GDPR)
      Video surveillance Identification and image data

      Legitimate interest in safeguarding persons and assets within the premises (Article 6(1)(f) GDPR) + Article 19 of the Portuguese Implementation Law
      Managing subscription processes for our services Identification, contact, and payment data Taking steps prior to entering into a contract (Article 6(1)(b) GDPR)
      Client management Identification, contact, and billing data Performance of a contract to which the data subject is a party (Article 6(1)(b) GDPR);

      Legitimate interest in efficient business administration (Article 6(1)(f) GDPR)
      Registration in the reserved area Identification and contact data Legitimate interest in ensuring a more efficient and secure customer management process (Article 6(1)(f) GDPR)
      Order tracking Identification, contact data, and order number Legitimate interest in providing information on delivery status (Article 6(1)(f) GDPR)
      Compliance with tax, financial, accounting, and customs obligations applicable to Rangel Identification, contact, and billing data Compliance with a legal obligation (Article 6(1)(c) GDPR)

  • Which recipients will your personal data be disclosed to?

    • Rangel may share your personal data with the following recipients:
      • Other Group companies, in order to guarantee centralised and secure information management.
      • Entities responsible for providing security and surveillance services, transport and logistics, cloud storage, database management, among others. Nonetheless, Rangel undertakes to ensure that these service providers undertake to fulfil their obligations under the GDPR and, specifically, to process personal data only for the agreed purposes and in accordance with our instructions.
      • Public Authorities and Bodies, including courts, if required.
      • Other third parties, if the data subject gives their consent, or if the processing requires their intervention.

  • International transfers of personal data

    • Within the scope of data sharing and if necessary, Rangel will only transfer your personal data to third countries - which do not belong to the European Economic Area - for which the European Commission has not issued an adequacy decision regarding the level of protection of personal data, if the necessary and appropriate measures are in place under the applicable law to ensure the protection of the personal data subject to such a transfer, such as standard contractual clauses approved by the European Commission or another mechanism.

  • Personal data retention period

    • Your personal data will be kept:
      • For as long as is appropriate for the purposes described above.
      • Until your consent to their processing is withdrawn unless there is another legal basis for their processing.
      • During the legally prescribed period, if there is a legal obligation to fulfil in this regard.

  • Your rights and where to exercise them

    • The holder may exercise the following rights: 
      • Access to personal data.
      • Rectification and updating of personal data 
      • Deletion - The data subject may request the deletion of their personal data if it is no longer necessary for the purposes for which it was collected.
      • Limitation of treatment.
      • Objection - The data subject may object to the processing of personal data based on our legitimate interest.
      • Portability.
      • Reject automated individual decisions.
      • Revoking consent - Your consent can be revoked at any time; however, this revocation does not affect the lawfulness of the processing carried out prior to the withdrawal of your consent.

      If the data subject wishes to submit a complaint or exercise their right to complain on any aspect related to the use of their personal data, or about this Policy, they should contact dpo@rangel.comor exercise their right via the contact form available on the website.

      Should you be dissatisfied with our use of your personal data, or with our response after exercising any of the rights provided for in this Policy and in the General Data Protection Regulation, you also have the right to lodge a complaint with the National Data Protection Commission. 

  • Information Security

    • Rangel takes all necessary technical and organisational security measures to protect your personal data against loss and misuse. For example, your data is stored in a secure operating environment that cannot be accessed by the public. In some cases, your personal data is encrypted by Secure Socket Layer (SSL) technology during transmission. This means that an approved encryption procedure is used for communication between your computer and Rangel's servers, if your browser is SSL-compatible.

      We review our information collection, processing, and storage practices, including physical security measures, to protect against unauthorised access to systems.

      We restrict access to personal information to Rangel employees, contractors and agents who need to know this information for processing purposes and who are subject to strict contractual confidentiality obligations and may be subject to disciplinary proceedings or contractual termination in the event of non-compliance with these obligations. If you wish to contact Rangel by e-mail, we would like to point out that it is not possible to guarantee the confidentiality of the information sent. The contents of e-mail messages can be accessed by third parties. It is therefore recommended that confidential information be sent by post.

  • Changes to this privacy policy

    • Rangel's aim is to achieve high standard, and therefore its policies and procedures are constantly under review. Rangel may change this privacy policy whenever it deems it appropriate and necessary. We therefore recommend that you periodically check this page to read and analyse the latest version.

  • Cookie policy

    • What is a cookie?
      Cookies are small text files that websites can use to enhance user experience. We use cookies to personalise content and ads, provide social media features, and analyse our traffic. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information you have provided to them or they have collected from your use of their services.

      This website uses different types of cookies. Some cookies are placed by independent services that appear on our pages.

      What types of cookies do we use?
      Necessary – Essential cookies that enable basic functions such as page navigation and access to secure areas. The website cannot function properly without them.
      Preferences – Cookies that allow the website to remember user preferences such as language or location.
      Statistics – Cookies that help website owners understand how visitors interact with websites by collecting anonymous information.
      Marketing – Cookies used to track visitors across websites, displaying ads that are relevant and engaging for each user.
      Unclassified – Cookies currently under review and classification with respective providers.

      Consent Management and Withdrawal
      The law allows us to store cookies on your device only if they are strictly necessary for website operation. For all other types, your consent is required. We use Cookiebot by Usercentrics to manage cookie consent.

      You may visit our websites without enabling cookies; however, some services and functionalities may not be available. You can configure your browser to reject all cookies or notify you when a cookie is set. Refer to your browser’s "Help" menu for instructions. You may also, at any time, modify or withdraw your consent via the Cookie Declaration on our website or by clearing cookies through your browser settings.

      What other technologies may be used?
      Besides cookies, technologies such as pixels and web beacons may also be used on our websites and in other areas of our operations. These are intended to improve our services and marketing efforts.

      For more information on cookies and how they work, visit: http://www.allaboutcookies.org

  • Information about Rangel's services

    • Rangel would like to contact you to provide you with the latest information regarding updates to our website or our offers, news, products, and services.

      If the client contacts Rangel or registers on the Rangel portal, we ask them to indicate whether they wish to receive our newsletters, promotional materials, and information about our services. If you are a Rangel Customer, you will, of course, continue to receive the necessary information relating to important changes to existing contracts (e.g. changes to fees) or in cases where Rangel has a legitimate interest in such processing.