Privacy policy, Cookies and Data Protection

Rangel thanks you for visiting the website and for your interest in our company and our products and services. Warranting both the privacy and protection of your personal data in the process of collecting and processing it, as well as the commercial relationship is key to us.

The information collected by Rangel and in what manner this information is used is explained in the sections below.

  • Data controller and contact details

    • Rangel Invest - Investimentos Logísticos, S.A. and all its subsidiaries, which form part of the Rangel Group, under the trading name Rangel Logistics Solutions, with registered offices at Rua da Serra, 4425-344 Folgosa - Maia.

      We can be contacted via e-mail at info@rangel.pt, or telephone on 808 300 500.

      In addition, for any questions regarding our use of your personal data, our Data Protection Officer can be contacted at dpo@rangel.com.

  • Personal data and its collection

    • Personal data is specific information about personal or factual characteristics relating to an individual who can be identified from that data. This includes information such as name, address, telephone number and date of birth.

      Information that does not allow you to be identified or that cannot be directly linked to your identity is not considered personal data.

      We collect your personal data when you register as a customer, subscribe to our newsletter, communicate through the different channels available on our website, provide us with your data in the context of a contractual/pre-contractual relationship or in the context of an application, or when physically accessing our premises, as well as through browsing cookies.

  • Purposes and legal basis for each data processing

    • Purpose of treatment Personal data processed Legal grounds
      Response and follow-up of requests made through the contact channels provided Personal identification and contact details Consent (Article 6(1)(a) GDPR)
      Evaluation of your activity history, maintenance of security and analysis of your browsing on the website, based on the information captured through cookies Internet browsing data Consent (Article 6(1)(a) GDPR)
      Commercialisation and dissemination of information or surveys on services (marketing) Identification and contact details Consent (Article 6(1)(a) GDPR)
      Managing the recruitment and selection of candidates who provide their CVs Identification, contact and professional details Consent (Article 6(1)(a) GDPR)
      Public access control Identification data Legitimate interest in the protection of persons and property within the premises (Article 6(1)(f) GDPR)
      Video surveillance Identification data and image Legitimate interest in the protection of persons and property within the premises (Article 6(1)(f) GDPR + Article 19 of the Enforcement Act)
      Managing processes for signing up to our services Identification and contact details Carrying out pre-contractual due diligence (Article 6(1)(b) GDPR)
      Customer registration and management Identification, contact and billing data

      Execution of a contract to which the data subject is a party (Article 6(1)(b) GDPR)

      Legitimate interest in effective business administration (Article 6(1)(f) GDPR)
      Fulfilment of tax, financial, accounting and customs obligations by Rangel, under the applicable legal terms. Identification, contact and billing data Compliance with a legal obligation (Article 6(1)(c) GDPR)
  • Which recipients will your personal data be disclosed to?

    • Rangel may share your personal data with the following recipients:
      • Other Group companies, in order to guarantee centralised and secure information management.
      • Entities responsible for providing security and surveillance services, transport and logistics, cloud storage, database management, among others. Nonetheless, Rangel undertakes to ensure that these service providers undertake to fulfil their obligations under the GDPR and, specifically, to process personal data only for the agreed purposes and in accordance with our instructions.
      • Public Authorities and Bodies, including courts, if required.
      • Other third parties, if the data subject gives their consent, or if the processing requires their intervention.
  • International transfers of personal data

    • Within the scope of data sharing and if necessary, Rangel will only transfer your personal data to third countries - which do not belong to the European Economic Area - for which the European Commission has not issued an adequacy decision regarding the level of protection of personal data, if the necessary and appropriate measures are in place under the applicable law to ensure the protection of the personal data subject to such a transfer, such as standard contractual clauses approved by the European Commission or another mechanism.

  • Personal data retention period

    • Your personal data will be kept:
      • For as long as is appropriate for the purposes described above.
      • Until your consent to their processing is withdrawn unless there is another legal basis for their processing.
      • During the legally prescribed period, if there is a legal obligation to fulfil in this regard.
  • Your rights and where to exercise them

    • The holder may exercise the following rights: 
      • Access to personal data.
      • Rectification and updating of personal data 
      • Deletion - The data subject may request the deletion of their personal data if it is no longer necessary for the purposes for which it was collected.
      • Limitation of treatment.
      • Objection - The data subject may object to the processing of personal data based on our legitimate interest.
      • Portability.
      • Reject automated individual decisions.
      • Revoking consent - Your consent can be revoked at any time; however, this revocation does not affect the lawfulness of the processing carried out prior to the withdrawal of your consent.

      If the data subject wishes to submit a complaint or exercise their right to complain on any aspect related to the use of their personal data, or about this Policy, they should contact dpo@rangel.comor exercise their right via the contact form available on the website.

      Should you be dissatisfied with our use of your personal data, or with our response after exercising any of the rights provided for in this Policy and in the General Data Protection Regulation, you also have the right to lodge a complaint with the National Data Protection Commission. 

  • Information Security

    • Rangel takes all necessary technical and organisational security measures to protect your personal data against loss and misuse. For example, your data is stored in a secure operating environment that cannot be accessed by the public. In some cases, your personal data is encrypted by Secure Socket Layer (SSL) technology during transmission. This means that an approved encryption procedure is used for communication between your computer and Rangel's servers, if your browser is SSL-compatible.

      We review our information collection, processing, and storage practices, including physical security measures, to protect against unauthorised access to systems.

      We restrict access to personal information to Rangel employees, contractors and agents who need to know this information for processing purposes and who are subject to strict contractual confidentiality obligations and may be subject to disciplinary proceedings or contractual termination in the event of non-compliance with these obligations. If you wish to contact Rangel by e-mail, we would like to point out that it is not possible to guarantee the confidentiality of the information sent. The contents of e-mail messages can be accessed by third parties. It is therefore recommended that confidential information be sent by post.
  • Changes to this privacy policy

    • Rangel's aim is to achieve high standard, and therefore its policies and procedures are constantly under review. Rangel may change this privacy policy whenever it deems it appropriate and necessary. We therefore recommend that you periodically check this page to read and analyse the latest version.

  • Cookie policy

    • What is a cookie?
      A "cookie" is a small text file that is placed on the user's web browser or device and is used to remember and obtain information about the user. The user of our website may receive a cookie when visiting our sites or using our mobile applications. In some cases, where permitted by applicable law, cookies may also be used for certain email campaigns.

      What types of cookies do we use and how can we use them?

      We use three main types of cookies, which include:

      Functional cookies - These cookies support the use of the website and applications and enable certain features to improve the user experience. For example, we may use functional cookies to facilitate the purchase of services and to remember your selections as you change pages. We may also use functional cookies to remember details, such as user login preferences to prevent you from having to re-enter them.

      Performance cookies - These cookies collect information necessary to support the website and our applications and allow us to improve our site and identify any problems you experienced when you visited us. For example, performance cookies can provide us with information about how you came to our site and how you navigated it during your visit. We also use these cookies to provide us with certain statistical and analytical information, such as how many visitors have come to our site or the effectiveness of our advertising.

      Targeted cookies - These cookies are used to collect information about you to help us improve our products and services, as well as to display targeted adverts that we believe will be relevant to you. We use targeted cookies on all our websites and apps for various marketing initiatives and campaigns. For more information, see the "Targeted advertising" section below.
      For more information on cookies and how they are used, please visit: http://www.allaboutcookies.org/ and https://cookiepedia.co.uk/giving-consent-to-cookies.  

      Third-party cookies: As previously described, we may use various service providers to help us manage, execute, and improve our advertising. These providers may set cookies as directed by us to help us collect information and display adverts that we believe are relevant to you. In some cases, these providers may also assist us by providing certain statistical and analytical information relating to our marketing practices. 

      Cookie management and cancellation: The user can choose to visit our websites without cookies, but in some cases, certain services, features, and functionalities may not be available. To visit without cookies, you can set your browser to reject all cookies or to warn you when a cookie is set. Each browser is different, so users should check their browser's "Help" menu to find out how to change their cookie preferences. In addition, the Privacy Preference Centre available on our website can be used to choose which types of cookies you want to enable or disable.
      Other technologies: Other technologies, such as pixels and web beacons may also be used on our websites, mobile applications, in email messages and in other areas of our business. These technologies are used to improve our products and services, as well as our marketing efforts.

      Targeted advertising: Rangel and our service providers may display targeted adverts through the use of our own or third-party cookies, pixels, and web beacons when you visit our website or use our mobile applications. In some cases, these cookies may be persistent cookies. For more on opting out of certain types of targeted advertising, please see the "Cookie management and cancellation" section above.

  • Information about Rangel's services

    • Rangel would like to contact you to provide you with the latest information regarding updates to our website or our offers, news, products, and services.

      If the client contacts Rangel or registers on the Rangel portal, we ask them to indicate whether they wish to receive our newsletters, promotional materials, and information about our services. If you are a Rangel Customer, you will, of course, continue to receive the necessary information relating to important changes to existing contracts (e.g. changes to fees) or in cases where Rangel has a legitimate interest in such processing.