Your eCommerce in a single contact

Have you ever imagined what would it be like dealing with the IT, Marketing, Customer Service, Warehouse Operators and Distribution Center teams on a daily basis?

Have you ever imagined how difficult it could be coordinating all these teams so that you can ensure an optimum shopping experience to your customer?

With Rangel eCommerce Full Service you have an exclusive project manager at your disposal, who works as a sole agent for any matters related to your online business. Simple, isn't it?

Rangel eCommerce Full Service Solution

01. eCommerce Platform

The most advanced SaaS eCommerce Platform.

02. Logistics

Fully adapted solutions to your business.

03. Marketing

Your online store engine.

04. Customer Service

Unique and permanent service.

Truly complete and integrated solution

Rangel delivers a truly complete and integrated solution, by means of an experienced, highly skilled and multidisciplinary team at your disposal, continuously focused on the goals of each brand.
Because the IT, Logistics, Marketing and Customer Service teams are always at your disposal, that significantly contributes to the fulfillment of the customers’ requests and for the brand image be present at all times.

Ecommerce Platform Vtex

The most advanced SaaS eCommerce Platform

VTEX is a multinational technology company responsible for the development of the VTEX Cloud commerce platform, available in the market as SaaS, with over 2000 stores in more than 18 countries and with the trust of brands like Walmart, Whirlpool, Lego, Disney, L'oreal, Sony, Coca-Cola, Staples and others.

+ Development of fully customized stores and adaptable to all devices;
+ Total flexibility and agility in managing the front-end of your online store;
+ Creating unique customer experiences
+ Creation of promotions and recommendations based on the profiles of each customer;
+ Implementation of various promotional strategies like cross selling, up selling, offers, progressive discount and couponing;
+ Streamlined implementation of pricing policies with permanent control of margins;
+ Providing remarketing strategies by sending emails to retrieve abandoned shopping carts.
+ Management of all physical or digital sales channels, through a single system;
+ Native integration with major marketplaces and social networks;
+ Management of all business variables in an integrated and independent manner, according to the needs of each channel.
+ Hosting with high performance servers with high speed connection to keep the website always operational (SLA: 99,5%);
+ More than 8000 updates per year without the need for any downtime;
+ Tested to support hundreds of orders per second and peaks greater than 20 times the daily average.

Platform switching impacts

Based on surveys conducted with online businesses with VTEX platform, it was possible to verify an improvement in the main business indicators of the online store.

Increased Traffic

Increased Conversion Rate

Increase of the Average Order Value

Order Approval Rate

Logistics

Fully adapted solutions to your business

By attending to the evolution of the current logistics needs of our customers, we develop supply solutions that meet the specifics of each activity sector.

Our logistics services are designed in order to be fully adapted to the reality of your company, optimizing you entire logistic flow.

Keeping in mind that Logistics is one of the essential points in creating a good shopping experience, Rangel has developed an advanced physical and technological infrastructure adapted to the specificities of the various eCommerce models. We offer highly integrated, modular and scalable storage solutions and guarantee high levels of service, efficiency, security and transparency.

Our customers benefit from the economies of scale of our logistics operation, thereby reducing the costs and complexity associated with the acquisition/rental, management and maintenance of storage infrastructures, the management of human and material resources, as well as other services such as deliveries to the end customer.
Our global logistics network allows us to offer robust and extremely competitive solutions. We have a fleet of vehicles that serve the entire national territory in 24 hours and our integrated network of partners ensures the international transportation to more than 220 countries, in different means of transportation (road, air and maritime, express or economy), offering a truly global reach to our eCommerce solutions.

With our cross-border trading solutions, you can sell worldwide as easily as you sell to the domestic market. We simplify the shipping process, anticipate customs clearance issues and guarantee reliability in the delivery to the end customer.

Our 30 years of logistics expertise translates into a global operation that allows us, in a totally fluid and integrated way, to provide a set of services specific to eCommerce

+ Import;
+ Customs clearance;
+ Reception and Quality Check;
+ Storage;
+ Unit Picking / Packing / Shipping;
+ National Distribution;
+ Road, Air and Maritime International Transport;
+ Returns Management.

Marketing

Your online store engine

Your brand can have great products, an advanced platform and an efficient logistics service, but it will always be through marketing strategies that you can attract the most valuable asset of your business: the customer.

It is through the best marketing strategies that you can make your products known to consumers, generate traffic to your online store and convert visits into sales.

By optimizing your online store for search engines, sponsored link campaigns, regular email campaigns, and creating and publishing relevant content on social networks, we seek to attract a significant volume of potential consumers to your online store.

Conversely, through permanent data analysis and continuous usability testing, we seek to ensure the highest conversion rates and thus guarantee the maximum return on investment made in marketing.

With an experienced and multidisciplinary team, Rangel brings together a vast knowledge to provide the most complete Digital Marketing service and thus ensure the engine of any online business. We have implemented a wide range of techniques, strategies and means. The following ones are worth highlighting :

+ Digital Marketing Planning;
+ Search Engine Advertising;
+ Search Engine Optimization;
+ Email Marketing;
+ Social Media Marketing;
+ Design and Content Creation.

Customer Service

Unique and permanent service

In a context where consumers buy products online, Customer Service plays a key role in the success of any online business

In addition, in an increasingly connected and instantaneous world, consumers yearn for their needs to be met the moment they arise, whether by telephone, email, chat or social networking. Rangel Customer Service ensures a unique and permanent service on all available channels.

Whether via telephone, chat, email, social networks, in more than 6 languages, Rangel eCommerce Customer Service communicates in the tone of the brand and in the customer language.

Through a dedicated and highly skilled team in the specific business area, all operators are qualified for any type of service, from the clarification of doubts about the product, to the resolution of logistical incidents and to post-sale relationship actions, always having as the main objective the strengthening of the customer's relationship with the brand.

A True brand experience

In a context where customers have become considerably more demanding and informed and the competition between products and prices is stronger than ever, we believe that only a differentiated brand experience can impact customer satisfaction and loyalty

Hence, more than just creating an online presence, more than providing and meeting online shopping needs, Rangel aims to offer a true brand experience in all domains of online business operation and at all points of contact with the consumer.

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Get In Touch

After you complete and submit the contact form, we will contact you as soon as possible.

Porto - Portugal

ecommerce@rangel.com

Tel. +351 961 331 395