Quality & Environment Policy

The Quality Policy of the Rangel Group reflects the commitment of all employees to provide high value services, continuously seeking to meet and exceed the expectations of our Customers.

Rangel assumes as a true Business Partner of its Clients in the different spheres of the provision of the services it offers, namely in domestic and international transport, express, customs clearance and logistics, enhancing customised and added value solutions with environment concerns.

In all our activities we adopt Quality & Environment Management Principles associated with development and Continuous Improvement:


Quality Policy - Priority - Rangel

1

01. PRIORITY
Priority in making decisions
Quality Policy - Learning - Rangel

2

02. LEARNING
Promoting continuous learning and improvement
Quality Policy - Responsibility - Rangel

3

03. RESPONSIBILITY
Making all employees accountable, promoting their engagement, motivated by the notion of value that their own work represents for the Customers, Colleagues and direct or indirect Hierarchical Superiors and Environment

Quality Policy - Teamwork - Rangel

4

04. TEAMWORK
Promotion of Team Spirit and Teamwork
Quality Policy - Partnerships - Rangel

5

05. PARTNERSHIPS
Promotion of partnership relations with Customers, Suppliers and Agents
Quality Policy - Environment - Rangel

6

06. ENVIRONMENT
Raising awareness of environmental aspects contributing to the well-being and protection of society in general, including pollution prevention, rationalization of resource consumption and waste disposal, minimizing environmental impact
Quality Policy - Prevention - Rangel

7

07. PREVENTION
Prevent non-conformities at all levels, with a view to reducing non-compliance costs
Quality Policy - Development - Rangel

8

08. DEVELOPMENT
Promotion and development of new solutions and projects which aim to improve quality and/or profitability
Quality Policy - Monitoring - Rangel

9

09. MONITORING
Follow up on and continuous monitoring of quality levels obtained
Quality Policy - Compliance with requirements - Rangel

10

10. COMPLIANCE WITH REQUIREMENTS
Monitoring and compliance with applicable legal, statutory and regulatory requirements
11

11

11. QUALITY MANAGEMENT
Compliance with requirements of the International Quality Management Standard NP EN ISO 9001:2015
Quality Policy - Environment management - Rangel
12. ENVIRONMENT MANAGEMENT
Compliance with the requirements of the International Standard NP EN ISO 14001:2015 
Quality Policy - Customers - Rangel

13

13. CUSTOMERS
Commitment to our Customers' Requirements
Quality Policy - Continuous improvement - Rangel

14

14. CONTINUOUS IMPROVEMENT
Commitment to Continuous Improvement of the effectiveness of the Quality Management System and Environmental performance
Quality Policy - Customres satisfaction - Rangel

15

15. CUSTOMER SATISFACTION
Daily exceed customer expectations, at all levels
Quality Policy - Synergies - Rangel

16

16. SYNERGIES
Promoting the development of interdepartmental synergies
Quality Policy - Environment protection - Rangel

17

17. ENVIRONMENT PROTECTION
Prevention of all sorts of pollution, in consideration of nature, size and potential environment impacts of our activity 
Quality Policy - Minimize the environmental impacts resulting from the activity - Rangel
18. MINIMIZE THE ENVIRONMENTAL IMPACTS RESULTING FROM THE ACTIVITY
Implementation of the 5r’s: Reduce, Reuse, Recover, Renew and Recycle